SHIPPING
Where do you ship?
We are proud to offer shipping across the United Kingdom.
How long will my order take to arrive?
- Standard Delivery: Please allow 3-5 working days for your order to arrive.
- Next Day Delivery: Orders placed before 2 pm on a working day (Monday-Thursday) will be delivered the next working day. Orders placed after 2 pm on a Thursday or over the weekend will be delivered on Monday.
How will I know when my order has been sent?
You will receive a shipping confirmation email as soon as your order leaves our workshop. This email will contain your tracking number and a link to follow its journey to you.
How much does delivery cost?
- Standard Delivery is complimentary on all orders.
- Next Day Delivery is available for a fee, calculated at checkout.
My order says it’s been delivered but I don’t have it.
Please first check any safe spaces around your property or with your neighbours. If you are still unable to locate your parcel, please contact us directly and we will investigate this with the courier on your behalf.
PRODUCT & CARE
What makes your products different?
Our products are crafted with a focus on quality and detail. We use premium materials and traditional techniques to create items that are built to last, offering a superior alternative to commonplace high-street options.
How do I look after my product?
Specific care instructions are provided with each product to ensure you can maintain its quality and appearance for years to come. For any further care questions, please refer to our care guides or contact our team.
My product has developed a fault. What do I do?
We sincerely apologise for any inconvenience. We stand by the quality of our craftsmanship. If you believe your product has a manufacturing fault, please get in touch with our customer service team, who will be happy to assist you.
RETURNS & REFUNDS
What is your returns policy?
We offer a 30-day returns policy from the date you receive your goods. Items must be returned in their original, unused, and unwashed condition, with all original tags and packaging intact.
How do I make a return?
To initiate a return, please visit the Returns Portal on our website at gentsclubgoods.com. You will need your order number and email address to begin the process. Once your return is received and inspected, we will process your refund.
How long will my refund take?
Once we have received your returned item and completed our inspection, we will process your refund. Please allow 5-7 working days for the amount to appear back in your original payment account.
My item was a gift, can I still return it?
Yes, gifts can be returned for an exchange or a gift card. Please use our standard returns process via the Returns Portal on our website.
ORDERS & PAYMENT
How do I know my order has been confirmed?
You will receive an order confirmation email immediately after your purchase is complete. If you do not see it in your inbox, please check your junk or spam folder.
Can I amend my order?
We start processing orders very quickly to ensure fast delivery. Therefore, we are often unable to make amendments once an order has been placed. If you need to change something, please contact us immediately and we will do our best to help, though we cannot guarantee it.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support payments through PayPal, Apple Pay, and Google Pay.
THE GENTS CLUB
What is The Gents Club?
The Gents Club is our exclusive membership programme. It is designed to offer our most loyal customers a host of benefits, including complimentary gifts, priority access to new collections, and exclusive member-only events.
How do I become a member?
Membership is by application only. You can express your interest by submitting an application through the Gents Club section of our website at gentsclubgoods.com.
I am a member, when will I receive my gift?
New member gifts are typically dispatched within 14 working days of a successful application. Seasonal and other gift shipments will be communicated to you via email prior to their dispatch.
STOCKISTS
Can I find your products in other stores?
Our products are available through a select number of premium retail partners. For a full list of our current stockists, please visit the Stockists page on our website.
I have a store and would like to stock your products.
We are always open to discussing new partnerships with like-minded retailers. Please get in touch with our wholesale team via the contact form on our website, selecting “Wholesale Enquiry” as the subject.